Solutions · Member Engagement

Reach the members
others cannot.

A gap only closes when the member completes the test. Our multilingual, omni-channel engagement is built to reach the hardest-to-engage members and turn outreach into completed screenings.

24%+ Medicaid return rate   ·   Multilingual & omni-channel   ·   Opt-in & opt-out
An older couple smiling together outdoors
How we engage

Built to move return rates

💬

Omni-channel outreach

Text, phone, email, and mail, sequenced and timed to reach members the way they respond.

🌐

Multilingual

Culturally relevant outreach in multiple languages to reach diverse populations.

Opt-in & opt-out

Respectful, compliant preferences, so members engage on their own terms.

📞

Member support line

Live help through collection and return, so members never get stuck.

🎯

Targeted sequencing

Data-driven timing and channel selection to lift completion, member by member.

📧

Co-branded & trusted

Outreach carries your plan's identity, building trust and response.

What members see

Branded messages that drive completion

Branded SNT Biotech text notifications: a kit-shipped alert with tracking number, and a return reminder
24%+

Average at-home kit return rate for a Medicaid health plan, well above program norms.

Turn outreach into closed gaps.

See how our engagement model reaches the members your program has struggled to move.

Request a demo For health plans

The information on this page is provided for general informational purposes for health plans, employers, providers, and partners. It is not medical advice and is not a substitute for diagnosis, treatment, or the judgment of a qualified healthcare professional. Individuals should discuss screening decisions with their own healthcare provider.

Program results described on this site reflect specific engagements and are not a guarantee or prediction of results any other organization will achieve. Outcomes vary with population, program design, and other factors. Program, test, and service availability varies by state, health plan, and member eligibility, and descriptions are subject to change.

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA). All other trademarks are the property of their respective owners and are used for identification purposes only. Reference to a third-party product, partner, or organization does not imply its endorsement of SNT Biotech.