A gap only closes when the member completes the test. Our multilingual, omni-channel engagement is built to reach the hardest-to-engage members and turn outreach into completed screenings.
Text, phone, email, and mail, sequenced and timed to reach members the way they respond.
Culturally relevant outreach in multiple languages to reach diverse populations.
Respectful, compliant preferences, so members engage on their own terms.
Live help through collection and return, so members never get stuck.
Data-driven timing and channel selection to lift completion, member by member.
Outreach carries your plan's identity, building trust and response.
Average at-home kit return rate for a Medicaid health plan, well above program norms.
See how our engagement model reaches the members your program has struggled to move.